Service desks

AI-Powered service desk chatbot for smarter support

Streamline your IT operations with OneBot, the intelligent chatbot for service desks that improves efficiency, reduces response times, and empowers employees. IT Support is made easier with the integration of a chatbot service desk.

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What is a service desk chatbot?

A service desk chatbot is an AI-powered virtual assistant that handles common IT support tasks such as password resets, ticket creation, and answering routine queries.

OneBot acts as your always-on service desk bot, helping teams focus on more strategic work while providing users with instant support, and reducing your team's workload.

Why choose our service desk chatbot?

Automated ticket creation

Automatically log, prioritise, and route IT issues to the right teams, with minimal manual effort required.

‍Instant self-service

Let employees resolve everyday IT queries within seconds using natural language and integrated knowledge bases.

‍24/7 availability

Keep your service desk running around the clock with a chatbot that never sleeps.

Seamless integrations

‍OneBot works with your existing ITSM platforms, messaging tools, and ticketing systems.

Built for the modern workplace

OneBot supports employees where they already work, from Microsoft Teams to web portals. It improves the support experience while reducing ticket volumes and operational costs.

Boost satisfaction with faster response times
Reduce overhead with intelligent automation
Scale support without scaling headcountContinual Learning and Improvement

‍OneBot uses conversational AI and machine learning to improve with every interaction. The more users utilise it, the better it gets, evolving into a truly intelligent service desk bot.

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