OneBot
Intelligent Automation & Chatbot Platform
An intelligent automation and chatbot platform that streamlines workflows, handles customer conversations, and integrates with your existing tools. Evolved from a Cherwell chatbot into a full platform with workflow automation.
The Challenge
Five years ago, customers asked for a chatbot for Cherwell Service Management. We created OneBot to meet that demand: a dedicated chatbot that could sit alongside Cherwell and help users get answers and complete tasks without leaving the conversation.
Our Solution
OneBot has evolved from that first Cherwell chatbot into a full chatbot platform. It now supports full workflow automation, connects to multiple systems, and lets teams design and run automated workflows alongside conversational AI, all while keeping deep integration with Cherwell Service Management.
Technologies Used
Key Features
Chatbot for Cherwell Service Management
Full workflow automation
Conversational AI and natural language understanding
Integrations with CRM, email, and ticketing
Analytics and conversation insights
Multi-channel support (web, messaging)
Project Showcase
Results & Impact
Reduction in support tickets
Automated first response
Faster resolution on common queries