Intelligent Automation & Chatbot Platform
An intelligent automation and chatbot platform that streamlines workflows, handles customer conversations, and integrates with your existing tools. Evolved from a Cherwell chatbot into a full platform with workflow automation.
Five years ago, customers asked for a chatbot for Cherwell Service Management. We created OneBot to meet that demand: a dedicated chatbot that could sit alongside Cherwell and help users get answers and complete tasks without leaving the conversation.
OneBot has evolved from that first Cherwell chatbot into a full chatbot platform. It now supports full workflow automation, connects to multiple systems, and lets teams design and run automated workflows alongside conversational AI, all while keeping deep integration with Cherwell Service Management.
Conversational AI with natural language understanding
Visual workflow designer for multi-step automations
Manifest-driven integrations with CRM, email, and ticketing
Knowledge base with vector search and AI-powered answers
Multi-language and multi-channel support (web, messaging)
Admin panel with conversation analytics and insights
Reduction in support tickets
Automated first response
Faster resolution on common queries