FAQs
FAQs
Your questions, answered.
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.
What is OneBot?
OneBot is a conversational AI bot platform that enhances business efficiency. Its intuitive, user-friendly interface provides enterprise-level functionality to businesses of all sizes.
How does it work?
OneBot operates by integrating with your existing systems and learning from interactions. It uses AI to understand queries and provide relevant answers to end-users.
Who is OneBot designed for?
OneBot is suitable for any business or institution looking to improve their digital communication and end-user experience.
Is it easy to use?
Absolutely! OneBot is designed with user-friendliness in mind. Its intuitive interface allows you create new bots for any business, whether that’s for internal or external usage such as on your website.
How does OneBot improve user engagement?
OneBot uses advanced AI to provide instant responses, streamline workflows, and offer personalised interactions tailored to end-user’s needs.
What is an end-user?
When we talk about an end-user, we’re referencing the person who is interacting with your bot. This could be a website visitor or an internal staff member, depending on where and how your bot has been deployed.
Still have questions?
Can’t find the answer you’re looking for? Please chat to a member of our team.
Support
Technical Questions
Find answers to technical questions about our bot and its features.
Where is OneBot deployed?
Our data centres are available throughout the world so we can deploy instances wherever it best suits the customer.
Can OneBot integrate with my existing systems?
Yes, OneBot is designed to integrate with popular systems and platforms, ensuring seamless implementation within your infrastructure.
What support do you offer?
We provide comprehensive support for all our customers. This includes setup assistance, ongoing maintenance, and user training. Our dedicated team is always ready to help you maximise OneBot’s potential.
Can OneBot integrate with my existing systems?
Yes, OneBot is designed to integrate with popular systems and platforms, ensuring seamless implementation within your infrastructure.
How is OneBot deployed?
OneBot is a cloud-based platform, however, bots that are created in the OneBot administrator are deployed locally by the customer.
Sales
Commercial Questions
Find answers to commercial questions about our bot and its features.
Is OneBot suitable for higher education?
Absolutely! OneBot is already helping universities and colleges improve student engagement by simplifying administrative tasks, campus navigation, and more.
Are there any setup fees?
There are no setup fees. However, you may need varying levels of consultancy to configure your first bot or workflow, depending on your specific requirements.
Do you offer training for teams using OneBot?
Yes, we provide training sessions to ensure your team can make the most of OneBot’s features.
Are discounts available for higher education or nonprofits?
Yes, we offer discounted pricing for educational and nonprofit organisations. Please contact us for more information.
Is there a free trial available?
Yes, we offer a trial so you can explore OneBot’s features before making a decision. We run proof of concepts and work closely with you to ensure your experience with OneBot is benefical.